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NPC gets United Nations’ Public Service Award (Innovation Category) for Its e-Benchmark System

Malaysia’s leading organisation that drives the productivity and quality movement within the country, the National Productivity Corporation (NPC), won the 2004 United Nations’ Public Service Award for “Innovation in the Public Service,” in developing the e-Benchmark System that had contributed significantly to Benchmarking and other Productivity and Quality enhancement.

NPC Director-General Mah Lok Abdullah received the award on behalf of NPC and Malaysia from United Nations (UN) General Assembly President R. Hunte in New York on June 23, 2004 during the First Celebration of the UN Public Service Day, a day proclaimed by the UN General Assembly to celebrate the value and virtue of service to the community.

Guido Bertucci, Director of the Division for Public Administration and Development Management in the UN Department for Economic and Social Affairs, in a letter to the NPC said: “Your outstanding achievement demonstrated excellence in serving public interest. I am sure it has made a significant contribution to the improvement of public administration in your country, and will be an encouragement for others working for the public service.” 

In thanking the UN for the honour, a delighted Mah Lok said the prestigious award was recognition of Malaysia’s and NPC’s efforts in striving to improve the quality of service in both public and private sectors. e-Benchmarking is one system that has encouraged more industries to measure performance and benchmark comparison amongst their industry circles within the Malaysian climate as well as on a global scenario.

The use of IT-based benchmarking shows that Malaysia is committed towards using IT technology to upgrade and improve services to the public as well as business organisations.