leading organisation that drives the productivity and quality
movement within the country, the National Productivity Corporation
(NPC), won the 2004 United Nations’ Public Service Award for “Innovation
in the Public Service,” in developing the e-Benchmark System
that had contributed significantly to Benchmarking and other
Productivity and Quality enhancement.
Director-General Mah Lok Abdullah received the award on behalf of
NPC and Malaysia from United Nations (UN) General Assembly
President R. Hunte in New York on June 23, 2004 during the First
Celebration of the UN Public Service Day, a day proclaimed by the
UN General Assembly to celebrate the value and virtue of service
to the community.
Bertucci, Director of the Division for Public Administration and
Development Management in the UN Department for Economic and
Social Affairs, in a letter to the NPC said: “Your outstanding
achievement demonstrated excellence in serving public interest. I
am sure it has made a significant contribution to the improvement
of public administration in your country, and will be an
encouragement for others working for the public service.”
In thanking the
UN for the honour, a delighted Mah Lok said the prestigious award
was recognition of Malaysia’s and NPC’s efforts in striving to
improve the quality of service in both public and private sectors.
e-Benchmarking is one system that has encouraged more industries
to measure performance and benchmark comparison amongst their
industry circles within the Malaysian climate as well as on a
The use of IT-based benchmarking shows that Malaysia is committed
towards using IT technology to upgrade and improve services to the
public as well as business organisations.